Evening Travel Consultant

Montreal, Quebec, Canada · Support and Ticketing

Description

Hopper is a new kind of travel company that uses big data to empower travelers. The Hopper app for iOS and Android analyses trillions of past and current trips to predict when you should fly and buy. The app notifies you when fares drop so you can book flights at just the right moment. Hopper is among the fastest growing travel apps ever, with over 10 million installs since it was launched in 2015.

But this is just the beginning. Learn more.

We’re seeking experienced travel agents to provide the best support on the planet to our users. You'll work directly with users as well as our remote booking support and in-house product support and ticketing operations teams. As a Hopper travel agent, you will be a part of essential day-to-day functions, including but not limited to ticketing, modifying, and canceling users' bookings via phone, email, and live chat interactions.

You must be ready to work independently and across multiple teams with minimal guidance, prioritize tasks, and make judgment calls quickly and effectively. You’ll be an excellent match for this role if you know the ins-and-outs of standard airline policies and procedures and can work in a GDS terminal with your eyes closed.

This is the rare opportunity to build something totally new in the travel industry; we need you to bring your existing knowledge and be ready and excited to bend the rules and innovate with us. Most of all, you must enjoy working with people, solving problems, and making customers loyal and happy.

In this role, you will:

Requirements

A highly qualified candidate has:

Sound like a fit? We can’t wait to hear from you.


Benefits

How to Apply

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